Customer Support Team

West Coast Sailing
709 N Columbia Blvd
United States

Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Full Time
Work Schedule
No Travel

Job Description
Customer Support Team
Our Customer Support Team is the face of our business and major advocate for our customers’ interests. Our team is excited about being on the water and solving problems. This attitude allows us to support our customers better than any other company in the industry. Working as a part of this team is reliant on exceptional attention-to-detail and a systematic and self directed approach to putting customers first. The most effective team members bring enthusiasm to their job and liaise between departments to help our whole company grow and improve. Our growing company is looking for exceptional co-workers to join our team.

You’re The Face Of The Business!
-We use a variety of channels to communicate efficiently with customers
-We assist our customers in myriad sales inquiries for all our products
-We all use our collective knowledge and experience with our company's resources to help our customers Own the Water

Proactively Advocate For Our Customer
-We understand and improve our responses for any situation less than ideal for a customer, always
-We take ownership and pride in our systems for supporting customers

Close The Loop
-We feed day to day experiences back into the company to improve our whole business
-We always listen when the customer speaks - we use their feedback to continuously improve their experience here every single day

Why Us?
-West Coast Sailing is a unique and growing business - you share our values and want to directly contribute to the changing face of the watersports industry
-You want to be part of a high-energy, high-integrity team of professionals, and want to contribute to helping our customers get on the water
-Join a genuinely world-class team of sailors who are making difference every day
-You want a place where you can move up, make a difference, and potentially take on new roles in the business as it grows

-Industry leading benefit package including: Health Insurance, PTO (4 weeks), Retirement Plan and many other great benefits
-We will train you - if you’re smart, enthusiastic, passionate, and motivated, we’ll help you learn the industry, learn how to be successful and grow as a professional
Job Requirements
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