The Education Coordinator is responsible for scheduling education courses and providing customer support to host facilities, candidates, instructor trainers and seminar leaders. This position has significant input on education policies and department decisions and will document and distribute information as necessary.
US Sailing is located on the campus of Roger Williams University, which affords staff the opportunity to take advantage of the many resources and benefits available on a college campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Schedule courses across all US Sailing disciplines. This includes confirming viability of host organization and finding, and assigning, an appropriate Instructor Trainer or Seminar Leader. As all Trainers and Seminar Leaders are contracted employees, this requires the Education Coordinator to be proactive in finding available, qualified, representatives
• Provide Instructor Trainers with information, course materials and resources as needed.
• Monitor certification of contract employees to ensure compliance, including SafeSport and Background screenings
• Uphold current policies and procedures and impart those to contract employees and customers
• Document policies and procedures as needed to ensure consistency
• Provide logistical support for all education and certification programs, including handling phone and email communications with race officials, trainers, instructors, parents and students
• Answer customer requests and questions regarding pre-requisites, course schedules, registration status, course location and availability and general Education Department policies.
• Collaborate with member Engagement and Fulfillment Teams to ensure a positive experience for customers.
• Ensure there is clear communication between Instructor Trainers and students.
• Provide feedback as needed regarding any issues and concerns.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• A detail-orientated customer service professional.
• Good written and verbal communications.
• Ability to multitask with excellent organizational and prioritization capabilities; skilled at juggling changing priorities.
• High School Diploma is required.
• 1+ years experience working with a database.
• Proficient in Microsoft Word and Access.
• Experience in a Sail Training program strongly preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Candidates must work out of Bristol office. Remote work is not possible.
• Possess good oral and written communications skills.
• Ability to use all forms of office equipment.
• Must possess excellent organizational and prioritization skills along with the ability to multi-task and problem solve.
• Possess the highest integrity and values consistent with those of US Sailing.
• Importance of being a team player: All US Sailing employees are expected to be exceptional team players.
• Growing Membership: Each employee is expected to work together with the Membership Department and assist in growing US Sailing membership.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.