SALES & CUSTOMER SERVICE ASSOCIATE

APS - Annapolis Performance Sailing
104 Severn Avenue Annapolis
Annapolis, MD
United States

Industry
Sales - Retail
Manages Others
No
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Employment Type
Full Time
Work Schedule
Full-Time
Travel
No Travel

Job Description
*Sailing experience required*
If you have a passion for sailing, enjoy talking to and helping sailors, are a sailing ‘gear-head,’ turn your sailing knowledge and experience into a career. APS is currently looking to add to our Sales and Customer Service team.
Our Sales and Customer service team works as solution providers and educators helping sailors find and purchase the best product to suit their needs. Not only will you be assisting customers, but like all team members at APS your role will focus on providing a great customer experience and creating customers for life.
Responsibilities

Process phone, web, email, fax and mail order inquiries acting as a sales and service consultant within company policies to achieve customer satisfaction.
Process and spec rigging orders.
Process and/or troubleshoot order returns, exchanges within company policies to achieve customer satisfaction and enhance their overall experience with APS.
Act as brand ambassadors for APS and add value to overall the customer experience utilizing your sailing knowledge and experience.
Look for ways to improve APS processes, procedures, services, and products
Continually look for and suggest ways to improve customers shopping experience on the APS website to ensure we remain the preferred online retailer for sailing products.
Contribute to APS's overall marketing efforts when possible by writing blogs, product reviews and noting new and innovative solutions and products.
Job Requirements
Qualifications

Experienced and passionate about cruising and racing sailboats
Knowledgeable and enthusiastic about sailing and the APS product offering
Ability to communicate in a clear, professional manner
Experience using Microsoft Office, including Excel, Word & PowerPoint
Ability to quickly learn about APS products, processes, and software
Strong organizational and follow through skills
Ability to prioritize multiple tasks and work in a fast paced environment
Education and Experience

High School Diploma required, Bachelor's Degree or higher preferred
Previous experience sailing a wide variety of sailboats
We offer competitive wages, health insurance including dental/vision, paid vacation, paid holidays, a retirement plan, and fabulous discounts on our products. APS is located in the self-proclaimed ‘sailing capital’ of the U.S. Sailing experience is preferred, but not required. Compensation commensurate with experience.

How to Apply

Interested parties should EMAIL to Employment@apsltd.com their cover letter, business resume and BRIEF SAILING RESUME for immediate consideration.
Employer Contact Information
APS - Annapolis Performance Sailing
Employment APS
104 Severn Avenue
Annapolis MD 21403
United States

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