SALES & CUSTOMER SERVICE ASSOCIATE

APS - Annapolis Performance Sailing
104 Severn Avenue
Annapolis, MD 21403
United States

Industry
Sales - Retail
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Employment Type
Full Time
Work Schedule
Full-Time
Travel
No Travel

Job Description
If you have a passion for sailing, enjoy talking to and helping sailors, are a sailing ‘gear-head,’ turn your sailing knowledge and experience into a career. APS is currently looking to add to our Sales and Customer Service team. Our Sales and Customer service team works as solution providers and educators helping sailors find and purchase the best product to suit their needs. Not only will you be assisting customers, but like all team members at APS your role will focus on providing great customer experience and creating customers for life.

Responsibilities
• Process phone, online chat, email orders and inquiries, acting as a sales and service consultant within company policies to achieve customer satisfaction.
• Recommend and specify materials and configurations for wire and line rigging orders, for running and standing rigging.
• Process and/or troubleshoot order returns, exchanges within company policies to achieve customer satisfaction and enhance their overall experience with APS.
• Act as brand ambassadors for APS and add value to overall the customer experience utilizing your sailing knowledge and experience.
• Look for ways to improve APS processes, procedures, services, and products
• Continually look for and suggest ways to improve the customers shopping experience on the APS website to ensure we remain the preferred online retailer for sailing products.
Job Requirements
Qualifications
• Experienced and passionate about cruising and racing sailboats
• Knowledgeable and enthusiastic about sailing and the APS product offering
• Ability to communicate in a clear, professional manner
• Experience using Microsoft Office, including Excel, Word & PowerPoint
• Ability to quickly learn about APS products, processes, and software
• Strong organizational and follow through skills
• Ability to prioritize multiple tasks and work in a fast paced environment
Education and Experience
• High School Diploma required, Bachelor's Degree or higher preferred
• MUST HAVE experience sailing a wide variety of sailboats – dinghy and keelboat
Employer Contact Information
APS - Annapolis Performance Sailing
Employment APS
104 Severn Avenue
Annapolis MD 21403
United States

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