Front Desk Administrator

Courageous Sailing, Inc.
One First Avenue
Boston, MA 02129
United States

Job Start Date
Job End Date
Housing Provided
Employment Type
Part Time
Work Schedule
No Travel

Job Description

Courageous Sailing Overview:

Courageous Sailing was established in 1987 as a 501(c)(3) by South Boston sailing enthusiast, Harry McDonough. It was Harry’s dream to use the sport of sailing to build character and camaraderie among Boston children from all economic and ethnic backgrounds. In Harry’s words, “Every child’s perspective is improved 50-yards off-shore.” For 25 years, we have continued to grow and deliver our mission to transform children’s lives through sailing programs that inspire learning, personal growth and leadership.

During the May 1st to October 31st sailing season, Courageous operates a weeknights-and-weekends Adult Sailing Program. Our Front Desk is the first stop on site for all who come to use our facilities, the contact point for customers trying to book lessons, and an integral part of our day-to-day operations.

Job Requirements
Staff Responsibilities:
Participate in and contribute to a safe, engaging, and respectful work environment by:
- Engage with the public and Courageous' members and students
- Communicate with other Courageous staff in order to keep track of members and boats, instructors' schedules, and boathouse events
- Manage organization of physical front desk space, as well as associated digital/informational spaces
- Maintain attentiveness on multiple platforms, especially during times of incoming weather or emergency
- Maintain the resources and tools of Courageous in coordination with other staff
- Monitor the weather, members' destinations and locations, boathouse needs, etc.
- Monitor and manage daily bookings, phone calls, emails and other customer service platforms
- Be proactive
- Provide clear, effective and timely communication with leadership staff
- Leave Courageous better than you found it

Safe (minimizing risks while maintaining an approachable and engaging environment for students, members, patrons and fellow staff members):
- Responsibly manage risk so that students, members, and patrons feel comfortable stepping outside of their comfort zones, asking questions and engaging with the facility on various levels.
- Complying with and encouraging students and members to learn Courageous’ set of sailing safety standards and reiterate their importance whenever possible.
- Attend all days of staff training and staff meetings and/or complete online training.*
- Exercise sound judgment and decision-making. Assess and mitigate foreseeable hazards
- Remain up to date on what roles and responsibilities you may take on in the event of an emergency and review the EAP with a direct supervisor.

Respectful (support and ensure that everyone can be successful):
- Maintain the Courageous fleet and facilities by completing everyday tasks as discussed in training and documented in daily checklists
- Reduce and help manage the disposal of waste in and around Boston Harbor
- Cultivate a kind and inclusive community
- Engaging (maintaining the expectation of individual responsibility for students and members):
- Build rapport with students, members and patrons
- Provide active and engaged feedback to daily questions and interactions
- Lead, facilitate, and participate in on-land responsibilities for general upkeep of the boathouse during down time.
*Job training days are position dependent and vary from position to position.

- Excellent customer-facing skills and attitude
- Self-starter in terms of completing both immediate customer-service tasks and digital database entry tasks. Employees who can identify dynamic needs and tend to them, while also completing enumerated daily tasks will do best in this role.
- Strong computer skills--front desk staff must be able to confidently and fluently interact with our customer management software and organizational spreadsheets. Attention to detail and logical-thinking is a must.
- No sailing or boat handling experience is required. Training to identify pertinent problems around the fleet will be provided.
- Willingness to work weekday evenings and weekends within a consistent schedule. Some flexibility to pick up additional shifts may be possible within this role.
- Ability to relay needs, issues, and solutions between members, staff, and administration
- At least 2-3 years customer service preferred
- Can effectively work and communicate with a wide variety of age groups and populations from diverse backgrounds
- Able to communicate clearly and directly
- Comfortable giving and receiving feedback
- Able to build rapport easily with students, members, patrons and coworkers
- Comfortable working outdoors, regardless of weather
- Able to practice proper self-care and energy management while on the water or behind a desk for extended periods of time
- Able to maintain composure, exercise sound judgment and decision-making, and assess and mitigate risk under extended periods of stress
- Positive and enthusiastic attitude
- Excellent references
- Willing to authorize a federal background check
- Hold, or are willing to obtain before start date, current First Aid and CPR certification

Jobs Courageous Sailing
One First Avenue
Boston MA 02129
United States
Courageous Sailing, Inc. Jobs Courageous Sailing
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