Product Support Specialist

Edson Marine
146 Duchaine Blvd
New Bedford, MA 02745
United States

Marine Manufacturing/Fabrication
Job Start Date
Experience Required
Housing Provided
Employment Type
Full Time
Work Schedule
No Travel

Job Description

Position Description

Edson Marine, located in New Bedford, Mass, is a leading manufacturer of marine steering systems, pumps, and other marine accessories. We are looking for someone to join our Customer service team with marine parts sales experience.

The Edson Marine Product Support Specialist role is a core member of the Edson team and will provide technical and sales support to current and potential customers. This individual will have a detailed understanding of both the marine and pump departments at Edson and be able to provide technical support from an assembly, maintenance, repair and complete refit perspective. Strong communication, mechanical aptitude and good organization skills are required. Edson will provide in-depth training both in the office and on the production floor along with the continued mentorship needed to be successful in this role.

Job Requirements

• Provide technical support via phone and email to current and new Edson customers
• Provide sales support to the outside sales team via phone and email
• Work efficiently with members of the order entry, sales, and production teams to ensure client needs are met in a timely manner
• Continuously improve your working knowledge of all Edson marine and pump products
• Maintain and grow our CRM tool Hubspot
• Additional support to sales team when needed


• Previous experience in customer service or sales role selling mechanical products
• Experience using ERP software
• Experience with Microsoft Office products
• Excellent written and verbal communication skills
• Team player and ability to work effectively across multiple teams and departments
• Marine product experience and mechanical aptitude
• Sense of urgency
• Enthusiastic personality, high energy

146 Duchaine Blvd
New Bedford 02745
United States

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