About Us: American Sailing, a leading provider of sailing and racing education, is seeking a dynamic and organized Operations Manager to join our team. This role is crucial in ensuring the seamless execution of our events, enhancing attendee experiences, and supporting our marketing and logistics efforts.
Position Overview: The Operations Manager will be responsible for setting up venues, providing customer service to attendees, assisting in marketing efforts, and managing logistics for North U events. Additionally, the coordinator will support other events hosted by American Sailing and work closely with ASA-affiliated schools to set up and host North U events at these locations. Finally the position will interact with Education and Marketing departments to develop, release, and promote new curriculum and certifications.
Key Responsibilities:
- Coordinate all aspects of event planning and execution, including venue setup, scheduling, and on-site management.
- Provide exceptional customer service to event attendees, addressing inquiries and resolving issues promptly.
- Assist in marketing events through various channels, including social media, email campaigns, and partnerships.
- Manage invoicing for participants.
- Plan events to stay within budget.
- Recruit instructors to assist in teaching on-the-water events and seminars
- Manage event logistics, including transportation, accommodations, equipment, and supplies.
- Collaborate with ASA-affiliated schools to set up and host North U events, ensuring alignment with school schedules and facilities.
- Develop and maintain relationships with vendors, contractors, and other stakeholders to ensure smooth event operations.
- Maintain accurate records of event details, budgets, and attendee information.
- Perform other related duties as assigned.
- Create and maintain ASA tests and educational standards for North U courses
- Create and maintain Instructor Qualification Clinic tools for certifying ASA instructors to North U standards
- Work with the Education Department and Subject Matter Experts (SMEs) to develop new textbooks and curriculum for performance racing certifications.
- Grow school participation with North U courses by outreach (educational calls, visits, and webinars)
- Work with American Sailing marketing department drive revenue for live North U events
- Create and achieve North U product roadmap and ensuring projects are held to timelines