Ritz Carlton - Cruz Bay Watersports Hotel Concierge

RED Hospitality & Leisure, LLC
St. Thomas, USVI
St. Thomas, USVI
Virgin Islands, U.S.

Sales - Retail
Housing Provided
From $120.00 To $120.00
Per Hour
Employment Type
Full Time
Work Schedule

Job Description

Cruz Bay Watersports, which is a watersports company located in the US Virgin Islands is looking for a Concierge associate for full- time employment on the Ritz Carlton, St Thomas property. We are seeking enthusiastic, dedicated and team oriented associates to staff the Concierge desk and Club locations. The Concierge desk and Club location are the hubs of information for activities associated with the Ritz Carlton and the USVI islands of St. Thomas and St. John. We are responsible for booking guests on excursions, restaurants, activities, as well as providing information on transportation and the surrounding area.

We are seeking team members who excel at customer service, enjoy communicating with guests and are able to deliver an exceptional guest experience. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.

Starting pay is $120 per day.
Job Requirements
Job Responsibilities may include but are not limited to:

• Providing service and supervision at the Hotel Concierge Desk and Club Activities Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team

Job Requirements
• Previous Concierge or Resort experience is a plus
• Customer service or service industry service a plus
• Strong organizational skills
• Positive and enthusiastic attitude
• Flexibility and adaptability
• Ability to handle a high volume of requests
• Ability to be self-starter
• Ability to create solutions to guest requests
• Adhering the Ritz Brand Standard
• Ability to work weekends
• Ability to work 8am to 5pm and 11am to 8pm shifts
• Team player
Kendall Williamson
255 Margaret Street
Key West 33040
United States

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