Ritz Carlton - Watersports Manager

RED Hospitality & Leisure, LLC
St. Thomas, USVI
Virgin Islands, U.S.

Housing Provided
From $150.00 To $150.00
Per Hour
Employment Type
Full Time
Work Schedule
Some Travel

Job Description



The Ritz Carlton Watersports Manager will be the main conduit for guest facing services delivered by Cruz Bay Watersports. The scope of their responsibilities will encompass, but not be limited to, managing retail and beach staff, communication with Ritz Carlton Destination Club Concierge, communication with Ritz Carlton Catering, assisting with retail inventory, assisting with payroll and scheduling, assisting with staff training

Schedule and reporting

The Watersports Manager will be a 5 day a week position. The Watersports Manager reports to the Ritz Property Director.


Watersports Staff

Club Concierge Staff

Job Requirements
Description of Duties

Managing Watersports Staff
• Organize and supervise daily operations
• Supervise safety aspects of all Watersports policy and procedures
• Create standardized processes for delivering watersports
• Assign and delegate daily tasks to Watersports Staff
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment and support dinghy
• Make recommendations for equipment replacement
• Create a team environment
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW

Managing Club Concierge Staff
• Responsible for training staff member on systems and processes
• Maintaining processes for room charge and retail billing
• Schedule Club Concierge Staff
• Assign staff member to Club Members Reception
• Receive and process private vendor bookings made through Club location

Communication with Ritz Carlton Concierge Staff
• Review and provide information regarding Fareharbor and processes
• Received and bill private vendor bookings made through Concierge
• Assist with guest resolution related to CBW trips, billing and retail room charges
• Forward critical communications received in Watersports regarding guests or property information to Property Director

Communication with Ritz Carlton Catering
• Monitor and submit daily trip counts to Chef
• Track and record trip counts to be submitted for billing
• Problem solve immediate issues with incorrect food orders

Retail Inventory
• Supervise and train staff on inventory policies for tracking, reporting and billing
• Assist with inventory counts as requested by Finance
• Communicate inventory needs to appropriate CBW staff member for purchasing
• Responsible for reconciling and maintaining Medicine Chest at Concierge

Payroll and Scheduling
• Manage and report days worked, daily commission sheets and approve time cards
• Summarize monthly requests for time off and create staff schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training
• Responsible for all aspects of training Watersports Staff members
• Systems
• Policies and Procedures
• Ritz Policies
• Sailing Lessons
• Dinghy Operation
• Safety/Rescues
• Responsible for delegating training portions to supporting team members
• Responsible for Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Watersports Center, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

Starting pay is $150 per day
Kendall Williamson
255 Margaret Street
Key West 33040
United States

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