The WaterFront Center
We believe that the greatest factor in the success of our mission relates directly to the quality of our people. We work hard to attract, hire, and train extraordinary staff that is notable for its friendliness, intelligence, work-ethic, empathy, and self-awareness.
• Interview, hire and train all sailing instructors
• Interact and speak with customers on a daily basis
• Complete understanding of all WFC programs and activities
• Lead the design and implementation of curriculum for all sailing programs
• Track customer feedback on all sailing programs
• Identify and assist or lead in the maintenance for all sailboats
Key Competencies and Skills:
• Ability to problem solve
• Possess excellent communication and customer relation skills
• Attention to detail and a high level of accuracy, with a focus on revenue generation and expense management.
• Organization, flexibility, and ability to adjust to changing deadlines
• Works efficiently, as a team member and independently
• Creates any needed data in the form of letters, memorandums, proposals or reports
• Initiative and integrity
Responsibilities include, but are not limited to:
1) Program Development
a. Work with other team members to develop new or change existing offerings
b. Lead the evaluation of each sailing program at the end of the year
c. Aid in the marketing of the WFC and all programs when directed and necessary
d. Consider new ways to expand WFC’s reach into surrounding communities and beyond
e. Search for in-need groups and organizations who can benefit from subsidized or free offerings
f. Promote and discuss programs with perspective customers, groups and schools
2) Adult Programs
a. Recruit, hire, train, supervise and mentor instructors
b. If necessary and as needed perform the role of Sailing Instructor
c. Work alongside Front Desk staff to ensure all sailing programs are staffed
d. Develop and prepare instructional materials and curriculum with repeatable and attainable goals
e. Prepare, inspect, and aid (if needed) in the repair of all necessary boats
f. Attend, as reasonable, community programs
3) Junior Programs
a. Recruit, hire, train, supervise and mentor instructors throughout the summer program
b. Plan and implement instructor orientation and training as needed and directed
c. Prepare, inspect, and aid (if needed) in repair of all necessary boats
d. Develop and prepare instructional materials and curriculum
e. Assist with parent meetings as needed
f. If necessary and as needed perform the role of Sailing Instructor
4) Customer Service
a. Interact with customers before and after programs to provide appropriate program suggestions and obtain feedback after program completion
b. Diffuse difficult customer/parent situations, troubleshoot issues that arise, brainstorm and implement solutions in a fast paced work environment
c. Work with Front Desk staff to ensure customer records and seasonal statistics are being tracked
a. Manage program budget.
b. Assist in the oversight of other WFC programming, where needed.
c. Responsible for the organization and day-of logistics for any sailing regatta hosted or in part by the WFC.
d. Attend all special events (Benefit Party, Benefit Regatta, Open Houses, etc.)
e. Help organize and schedule adult and junior volunteers.
- Start date is flexible, ideally February 14, 2022.
- Potential for remote work during the off-season.
- Seasonal flexibility will be considered.
- Salary commensurate with experience.
- To apply: submit application here or email firstname.lastname@example.org with your personalized cover letter, resume and sailing resume.