The WaterFront Center
We believe that the success of our mission, connecting people to the water through education and recreation, relates directly to the quality of our people. We work hard to attract, hire, and train extraordinary staff that is notable for its friendliness, intelligence, work-ethic, empathy, and self-awareness.
In this role you will primarily:
• Recruit, train, supervise, and mentor sailing instructors for adult and junior programs.
• Interact and speak with customers on a daily basis; accept and implement feedback.
• Develop a complete understanding of WFC programs and activities.
• Lead the design and implementation of curriculum for all sailing programs.
Key Competencies and Skills:
• Ability to problem solve and work efficiently both on a team and independently.
• Excellent communication and customer relation skills.
• Attention to detail and a high level of accuracy, with a focus on revenue generation, expense management, and streamlining productivity.
• Organization, flexibility, and willingness to adjust to changing deadlines.
• Produce any needed data in the form of letters, memorandums, proposals or reports.
• Initiative and integrity
Preferred Skills and Certifications:
• Sailing Instruction, Program Management, Regatta Management Experience
• US Sailing Level 1 Instructor, or equivalent
• US Sailing Basic Keelboat Instructor
• US Powerboating Safe Powerboat Handling Certificate
• First Aid, AED, CPR Certification
Responsibilities include, but are not limited to:
1) Program Development
a. Work with team members to improve existing offerings and develop new programs.
b. Evaluate and revamp sailing programs at the end of each year.
c. Consider new ways to expand WFC’s reach into surrounding communities and beyond
d. Search for in-need organizations who can benefit from subsidized or free offerings.
e. Promote and discuss programs with perspective customers, groups and schools; aid in the Marketing of WFC when directed and necessary.
2) Adult and Junior Sailing Programs
a. Recruit, hire, train, supervise and mentor instructors throughout all programs; If necessary and as needed perform the role of Sailing Instructor.
b. Work alongside Front Desk staff to ensure all sailing programs are fully staffed.
c. Develop instructional materials and curriculum with repeatable and attainable goals
d. Prepare, inspect, and aid (if needed) in the repair of all necessary boats.
3) Customer Service
a. Interact with customers to provide programming suggestions and receive feedback.
b. Diffuse difficult customer/parent situations in adult and junior programs, troubleshoot issues that arise, brainstorm and implement apt solutions in a fast paced environment.
c. Work with Front Desk to ensure tracking of customer records and seasonal statistics.
a. Manage program budget; oversee recordkeeping for programming, events, and assets.
b. Organization and day-of logistics for regattas hosted or in part by the WFC.
c. Attend all special events (Benefit Party, Benefit Regatta, Open Houses, etc.)
d. Assist in the oversight of other WFC programming, where needed.
- Start date is flexible, ideally February 14, 2022.
- Potential for remote work during the off-season.
- Seasonal flexibility will be considered.
- To apply: submit application here or email email@example.com with your personalized cover letter, resume and sailing resume.